FAQ : Frequently Asked Questions

"Clarity That Starts with Care..."
Welcome to Epidora FAQ's

Frequently Asked Questions

Orders

Common questions about our products and ingredients

1. What skin types is Epidora suitable for?

Epidora formulations are crafted for all skin types, with a focus on acne-prone, sensitive, and barrier-damaged skin. Each product clearly states the ideal skin type it targets.

2. What makes Epidora different from other skincare brands?

We’re pharmacologist-formulated, targeting root-cause skin correction, not temporary fixes. Our proprietary MAP (Main Active Product) + SAP (Supporting Active Product) technology strategically layers core actives with boosters for enhanced performance and minimal irritation. Ensuring 100% Transparency and Safety.

3. Are your products safe for daily use?

Absolutely. Every Epidora product undergoes rigorous testing for daily, long-term use. They’re balanced for pH, stability, and skin compatibility while avoiding harsh irritants, fragrances, and sensitizers.

4. Do you test on animals?

Never. Epidora is 100% cruelty-free. We do not test on animals (NO IN-VIVO STUDIES), and we ensure all our suppliers uphold the same ethical standards and we prefer Laboratory studies (IN-VITRO STUDIES).

5. Is Epidora Products dermatologically tested?

Yes, and more. Beyond dermatological testing, our formulations are verified by pharmacology experts and clinically reviewed to guarantee safety, efficacy, and irritation-free use.

6. Can I use Epidora products with active treatments like retinol or AHAs?

Yes, most Epidora products are compatible with other active ingredients. However, we recommend patch testing and consulting your dermatologist for personalized combination plans, especially when using prescription treatments.

7. Where are your products manufactured?

All Epidora products are developed and manufactured in India at GMP-certified facilities, adhering to the highest safety and quality standards.

Shipping & Returns

Your questions about ordering and delivery answered

1. Do you offer discounts or promotions?

Yes, we occasionally run exclusive promotions and seasonal offers. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.

2. Do you ship internationally?

We currently ship only within India. For international shipping updates, subscribe to our newsletter or contact customer support.

3. Can I track my order?

Yes, once your order is dispatched, you will receive an email and WhatsApp message with a tracking link.

4. How long does shipping take?

Orders are typically delivered within 3–7 business days depending on your location.

5. What courier partners do you use?

We partner with top logistics providers like Bluedart, Delhivery, and Shiprocket etc. for safe and timely delivery.

6. Do you deliver to remote or rural areas?

Yes, we deliver PAN India. If your pin code is serviceable, you can place the order without issues.

7. Can I change my delivery address after placing an order ?

Contact our support team on WhatsApp immediately after placing the order. Changes are only possible before dispatch.

if You are not available during the Day of delivery We can Reschedule or Place the order at your Neighbours

8. Can I cancel my order?

You may cancel before the order is shipped. Contact us ASAP on WhatsApp for fastest assistance.

Returns and Refunds

Everything you need to know about post-order help

1. What is your return and refund policy?

To maintain product quality and safety, we do not accept returns. However, if you receive a defective or damaged product, please contact us within 7 days of delivery with valid video proof. Refunds or replacements will be processed after verification.

2. When will I get my refund?

Refunds are usually processed within 3–5 business days after approval.

3. What should I do if I received the wrong product?

Contact our support team immediately with your order ID and images. We'll resolve it quickly.

4. How can I contact Epidora customer support?

Email us at help@epidora.in or WhatsApp at +91-8019296657. We do not accept phone calls but can call you back on request.

5. Can I return partially used products?

We do not accept returns for used or opened products due to hygiene and safety standards.

6. What if my package is lost in transit?

If your tracking hasn't updated in 5+ days or says delivered but isn't, contact us immediately.

7. Can I exchange a product?

We do not offer direct exchanges. Please return the defective product for refund and place a new order.

8. Do you provide callback support?

Yes, you can request a callback via WhatsApp, and our team will assist you promptly.

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"Clarity That Starts with Care..."Welcome to Epidora FAQ's

Frequently Asked Questions

Orders

Common questions about our products and ingredients

1. What skin types is Epidora suitable for?

1. What skin types is Epidora suitable for?

2. What makes Epidora different from other skincare brands?

2. What makes Epidora different from other skincare brands?

3. Are your products safe for daily use?

3. Are your products safe for daily use?

4. Do you test on animals?

4. Do you test on animals?

5. Is Epidora Products dermatologically tested?

5. Is Epidora Products dermatologically tested?

6. Can I use Epidora products with active treatments like retinol or AHAs?

6. Can I use Epidora products with active treatments like retinol or AHAs?

7. Where are your products manufactured?

7. Where are your products manufactured?

Shipping & Returns

Your questions about ordering and delivery answered

1. Do you offer discounts or promotions?

1. Do you offer discounts or promotions?

2. Do you ship internationally?

2. Do you ship internationally?

3. Can I track my order?

3. Can I track my order?

4. How long does shipping take?

4. How long does shipping take?

5. What courier partners do you use?

5. What courier partners do you use?

6. Do you deliver to remote or rural areas?

6. Do you deliver to remote or rural areas?

7. Can I change my delivery address after placing an order ?

7. Can I change my delivery address after placing an order ?

8. Can I cancel my order?

8. Can I cancel my order?

Returns and Refunds

Everything you need to know about post-order help

1. What is your return and refund policy?

1. What is your return and refund policy?

2. When will I get my refund?

2. When will I get my refund?

3. What should I do if I received the wrong product?

3. What should I do if I received the wrong product?

4. How can I contact Epidora customer support?

4. How can I contact Epidora customer support?

5. Can I return partially used products?

5. Can I return partially used products?

6. What if my package is lost in transit?

6. What if my package is lost in transit?

7. Can I exchange a product?

7. Can I exchange a product?

8. Do you provide callback support?

8. Do you provide callback support?

"Clarity That Starts with Care..."
Welcome to Epidora FAQ's