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This website is owned and operated by Zenvie Labs Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 2/250-F-31-1, Kuravanka, Society Colony, Madanapalle, Andhra Pradesh 517325, India.
The terms "We", "Us", "Our", or "Business" refer to Epidora (a brand by Zenvie Labs Private Limited). The terms "User", "You", or "Your" refer to any individual or entity accessing this website.
By using or accessing https://epidora.in, you agree to be bound by the following terms and conditions and policies. If you do not accept the terms stated herein, please do not use this site.
We reserve the right to revise these Terms of Service at any time without prior notice. It is your responsibility to review them periodically.
All content on this website including text, graphics, trademarks, logos, and product images are the property of Zenvie Labs Private Limited and are protected by applicable copyright and intellectual property laws. Unauthorized use or distribution is prohibited.
We strive to be as accurate as possible in our product descriptions and ingredients list. However, we do not warrant that product descriptions or other content is error-free. Please consult with a dermatologist or skin expert before use if you have sensitive skin or known allergies.
Zenvie Labs Private Limited shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of or inability to use our website or products.
These terms shall be governed by and construed in accordance with the laws of India. All disputes will be subject to jurisdiction of courts in Chittoor District, Andhra Pradesh.
Returns will only be accepted under the following conditions:
To raise a return request, you must email us at help@epidora.in within 48 hours of receiving the order. Include your order number, a description of the issue, and clear photos of the damaged or incorrect product. Any claim made beyond this period will not be eligible for return or refund.
Once the request is reviewed and approved, we will arrange a reverse pickup or guide you through the return process. Refunds, where applicable, will be processed to your original payment method within 7–10 business days after quality verification.
Important: Products opened, used, or damaged due to customer mishandling will not be eligible for returns or refunds.
For Order, Product Support, Returns & Refunds:
📧 help@epidora.in
For Business Inquiries & Partnerships:
📧 info@zenvie.in