Returns, Replacements & Refund Policy – Epidora.in
At Epidora, we strive to deliver high-performance skincare products with integrity and care. If your order is not received in its intended condition, please review the following return and refund guidelines.
Return Eligibility
Returns or replacements are only accepted under the following conditions:
- Product is physically damaged during transit
- Incorrect product has been delivered
- Product has manufacturing or packaging defects
Note: Returns are not accepted for reasons such as personal dislike, change of mind, or skin reaction without dermatologist consultation.
Request Timelines
- Return/replacement requests must be made within 48 hours of receiving the order.
- All requests must be sent to help@epidora.in with:
- Order number
- Photographs of the product and outer packaging
- A clear description of the issue (damage, mismatch, defect)
Requests made after 48 hours of delivery will not be accepted under any circumstance.
Return Process
- Once your return is approved, a reverse pickup will be scheduled within 3–5 business days.
- If your location is not serviceable for reverse pickup, you will be asked to self-ship the product using any reliable courier service.
- Upon receiving the returned product, it will undergo quality control inspection.
- If verified, a replacement will be issued (subject to availability) or a refund will be initiated within 7 business days to the original payment method.
Non-Returnable Conditions
- Opened or used products
- Products without original packaging or labeling
- Requests submitted after 48 hours from delivery
- Products purchased from unauthorized resellers or third-party marketplaces
Refund Guidelines
- Refunds are only issued to the original payment method.
- If the product is out of stock, a full refund will be processed.
- If a prepaid order returns to us due to failed delivery, we will issue a refund upon confirmation.
- If the original payment method is no longer valid, a store credit may be issued instead.
Legal Disclaimer
- Epidora reserves the right to reject any return or refund request deemed fraudulent or abusive.
- All disputes shall be subject to the jurisdiction of courts in Madanapalle, Andhra Pradesh, India.
- All return-related communication must be conducted via email only: help@epidora.in
Product Use Disclaimer
Our products are formulated with clinically backed active ingredients. However, users are advised to perform a patch test before full application. If irritation or allergic reaction occurs, discontinue use and consult a licensed dermatologist.
Contact Information
Email: help@epidora.in
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM IST
